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To set up a Call line, in the Teams admin center, expand, select, and after that select. Type a name for the Call queue in package at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to add a resource represent this Call queue.

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Select the button next to the resource account you desire to assign to this Call queue. At the bottom of the pane, pick the button. If you need to develop a resource account: Under, choose the button to include a resource account for this Call line. On the pane, look for any set of letters to bring up the outcomes dropdown.

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On the pane: Enter a detailed. Agents see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, choose the button. Agents see the resource account name when they get an inbound call.

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Appoint outbound caller ID numbers for the agents by defining several resource accounts with a phone number. Representatives can choose which outgoing caller ID number to use with each outbound call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable agents to utilize for outgoing caller ID purposes. Select the button beside the resource account with a designated telephone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed contact number: Under, select the button to add a resource account.

Select the button at the bottom of the results. On the pane: Enter a detailed. Agents see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you've created this brand-new resource represent calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. Once you've chosen a language, select the button at the bottom of the page. Specify if you wish to play a greeting to callers when they show up in the line.

The uploaded recording can be no larger than 5 MB. If you choose, the system checks out the text that you type (approximately 1000 characters) when the Call line answers a call. Note When using Text to Speech, the text should be entered in the language picked for the Call queue.

Groups provides default music to callers while they are on hold in a line. The default music supplied in Groups Call queues is without any royalties payable by your organization. If you wish to play a particular audio file, pick and submit an MP3, WAV, or WMA file. Note You are responsible for independently clearing and protecting all necessary rights and approvals to use any music or audio file with your Microsoft Teams service, which might consist of intellectual residential or commercial property and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all pertinent rights holders, which might include artists, actors, entertainers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other celebrations who own, manage or license the music copyrights, sound results, audio and other intellectual property rights.

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Evaluation the requirements for adding agents to a Call line. You can add up to 200 representatives by means of a Teams channel. You need to be a member of the group or the creator or owner of the channel to include a channel to the line. To use a Teams channel to manage the line: Select the radio button and select (overflow call answering).

Select the channel that you want to utilize (just basic channels are fully supported) and select. The following customers are supported when using a Groups channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac client Keep in mind If you use this option, it can take up to 24 hours for the Call queue to be completely functional.

You can add up to 20 agents individually and as much as 200 representatives through groups. If you want to add individual users or groups to the queue: Select the radio button. To to the line: Select, search for the user, select, and after that select. To to the line: Select, look for the group, select, and then choose.

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Note New users included to a group can take up to eight hours for their very first call to show up. If there are more than 200 members in the group, only the very first 200 members, in alphabetical order, will be included as agents to the Call line. Important Known issue: Appointing private channels to Call queues When utilizing a private channel calls will be dispersed to all members of the group even if the private channel only has a subset of employee.

decreases the amount of time it considers a caller to be connected to an agent after the agent accepts the call. For conference mode to work, agents in the Call queue need to use one of the following clients: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Teams, Only mode. Representatives who don't satisfy the requirements aren't consisted of in the call routing list. We recommend enabling conference mode for your Call lines if your agents are utilizing compatible clients (overflow virtual receptionist). Idea Setting to is the advised setting. overflow call handling. When you have actually chosen your call responding to choices, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Business Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Representatives may hear the configured music on hold in line for up to 2 seconds when first joining the call.

If you require to use Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the agents, the mix of and isn't supported. If you require to use, select,, or as the.

When utilizing and when there are less employs queue than available representatives, only the very first two longest idle agents will exist with calls from the queue. When utilizing, there might be times when an agent receives a call from the line quickly after ending up being unavailable, or a brief delay in receiving a call from the line after appearing.